Shipping and Time
| Sitewide Free Standard Shipping Over $20 | |
| Countries | Delivery Time (Business Days) |
| United States(Alaska, Hawaii 20 days) | 8-12 Days |
| United Kingdom, Austria, Czech Republic, Denmark, Switzerland, Hungary | 7-10 Days |
| Russia, Slovakia, Morocco, Romania, Indonesia, Bulgaria， Kazakhstan, Latvia，Finland， Hungary | 6-10 Days |
| Israel， Greece， Malaysia， Peru，South Korea， Vietnam | 6-10 Days |
| Saudi Arabia， Colombia， Philippines | 8-12 Days |
| Brazil, Chile | At least 25 Days |
| South Africa, Argentina | 8-12 Days |
| Qatar, Mauritius | Delivery Time Untrackable |
| Expedited Express Shipping (In normal | |
*Due to the COVID-19 pandemic, processing time might be delayed 2-3 business days. Delivery might be delayed within 3-5 days.
Shipping & Delivery
Genteen offers Site-Wide Free Shipping with orders over $20 and Free Taxes. We work with well-known delivery companies such as FedEx, DHL, USPS, and 4PX, etc. Products will be shipped from the nearest warehouse according to the customer's shipping address.
The package will be shipped out in 48 hours after receiving the payment, and once the order shipped out, you will receive the tracking information via Email. You can track the tracking information on our Track Order Page.
If we have to order your product, we will inform you by email when your products are expected to arrive and we will also advise an expected date to ship. The expected shipping date is based on our experience and not guaranteed.
Please provide the right shipping address, if it is due to the incorrect logistics delivery address provided by the buyer that the delivery cannot be delivered, the buyer shall bear the consequences.
Privacy & Security
Go to our Privacy Policy page to see that we have to collect some data which we only process for internal processing.
Warranty
12-Months Warranty Promise
We at Genteen are committed to providing the highest quality product and the most friendly customer service support to our customers and understand that our success can only be achieved from your complete satisfaction.
60-Day Money-Back Guarantee
Genteen’s priority is to make certain of your 100% satisfaction with your purchase. If for whatever reason, you are dissatisfied with your purchase, you can return it to Genteen within 60 calendar days of receipt of item(s).
Lifetime Support Guarantee
We will provide lifetime support for all the Genteen products. Our customer service experts will be happy to answer any questions and help with any issues.
Reliable and friendly customer service
We support friendly customer service and we are ready to respond within a 24-hour time frame.