Return & Refund Policy

Genteenhome.com return policy lasts 60 days. After receiving your product if you are unsatisfied after 60 days please follow these guidelines in order to receive a Return/Refund.

We are happy to free refund or exchange any unopened, undamaged and unexpired contact lenses within 60 days of purchase. Unfortunately, we cannot accept returns on made to order lenses.


To be eligible for a return, your item must be in the same condition that you received it. If you are unsatisfied for whatever reason, please contact our 24-hour support staff at support@Genteen.cn to receive the return address.

 

Once a product has been returned, as soon as it is delivered to the return address a full refund will be processed.


Partial Refunds
If an order consists of two or more products but the customer wants to return only one of the products, please contact our 24-hour support staff at support@Genteen.cn to receive the return address.

Once a product has been returned, as soon as it is delivered to the return address a Partial Refund will be processed for the amount of the product.


Refund Timeframe
Once a product is returned and accepted at the return address the customer will be fully refunded, funds may take up to 2-3 business days to appear in your bank account.

If a product is damaged or you are unhappy with the product please contact support@Genteen.cn. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@Genteen.cn.

Sale items (if applicable)
Only regular priced items may be refunded unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Genteen.cn  and you will be given the return address to send your product to.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.